Safety & Privacy Policy

Safety & Privacy Policy

How we use your information

Personal Information - Our Privacy Code

Factory Frames undertakes to treat your personal information in accordance with this Privacy Code.

We will never trade, sell, knowingly share or pass your personal information to a third party for commercial use.

Factory Frames is committed to:

  • maintaining confidentiality of customer information
  • protecting privacy of customers, and
  • treating customer information responsibly.

Personal information that you provide us is used for the purpose of fulfilling orders or providing you information only.

We may from time to time send e-newsletters to our customers with news on special offers, new features or services. You will be able to unsubscribe from any such e-newsletter.

Collection of statistical and survey information

Factory Frames may collect non-identifiable, statistical information regarding the pages you visit on our site. We may from time to time conduct surveys with regard to customer satisfaction, purchasing and demographics. Identifiable information is not requested. The purpose of such surveys is to help us improve our service to you, our customers.

If you have any questions about Factory Frames, the collection and holding of personal information or our Privacy Code, please contact us.

IP addresses

Customer IP addresses may be used incidentally to help diagnose problems with our server or for administrative purposes. IP addresses may be used to gather broad demographic data on customer traffic patterns and website usage.

This information is used internally only and assists us in developing this website in line with customer requirements.


Cookies are files that identify you and are placed on a your computer's hard drive via a visiting browser. Cookies simply make it possible to personalise your view of our website.

Transfer of ownership

On any sale or acquisition of Factory Frames or its assets, any consumer information in the possession of Factory Frames at that time may be transferred to the purchasing or acquiring company.

Code updates

We may from time to time update this policy. Amendments to this policy will be posted to this page.

Online security

Factory Frames uses secure servers and secure socket layer (SSL) data transfer for strong encryption of all customer information. The website is visa-approved for secure online shopping.

The Factory Frames website is hosted by

Entering a secure area on our site switches on the padlock (bottom right-hand corner of your screen). In your address bar you will see "https" at the start of the domain name, indicating encryption of data. This means personal data entered at our site cannot be intercepted and read by a third party.

Technical measures employed by Factory Frames are best e-retail practice against loss, alteration or unauthorised third party access to customer information.

Customer credit card numbers will not be collected and stored by the Factory Frames website.

Our payment page is held by DPS.

Website by

Factory Frames | Ph 0800 488 488
22 Apollo Drive, Mairangi Bay | 72 Lunn Ave, Mt Wellington

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