Delivery Info

Freight Charges

Auckland Metro (excluding Waiheke Island and Great Barrier Island): $12.00
Outer Auckland - Short Haul (Whangarei to Thames & Hamilton): $18.00
North Island other destinations: $23.00
South Island: $28.00
Nationwide for a single frame up to 12x16 size: $12.00
Rural Delivery - Additional: +$5.00
Waiheke Island - Additional to Auckland Metro: +$19.00
Great Barrier Island - Additional to Auckland Metro: +$46.00

When you complete your order, the parcel quantities and additional excess weight charges are automatically calculated to be in line with the requirements of our carrier in regards to the terms of cartage for glass.

Framed Mirrors

These are only available for purchase instore. Not available for purchase online.

Framed Art

Due to the size of the majority of framed art pieces, these can only be sent by courier by themselves, or a maximum of two pieces the same size - not sent with photo frames in one parcel.
If we send them in one parcel the framed art will be damaged as the glass will break.

Production Times

Photo frames are usually all made to order, as some size options are different to the stock carried in our retail stores. As this is the case, photo frames will either be dispatched within 5 working days from receipt of the order. For orders of 10 or more frames you will be notified of the production time - up to 2 weeks for orders of 100 or more.

Custom size frames will go through with our normal custom framing process which is a 7 day turnaround for production then you should allow up to 2 days for delivery.

Canvas prints take at least 5 days to produce. This allows for drying time of the ink and protective coating. Most canvas prints are dispatched within 5 working days.

Delivery Information

For large orders, we will advise of any additional delivery costs at this time.

To ensure that your item arrives the way it should, each order is wrapped in bubble wrap then depending on the quantity or size, has a sheets of double density cardboard placed on the front and back to add even greater protection to the frame, glass and backing. The order is then wrapped in corrugated cardboard. Bulk orders of smaller frames are shipped in a durable cardboard box.

If your item arrives broken, please notify us within 24 hours of receiving the parcel and a replacement will be arranged. 

IF THE PARCEL APPEARS DAMAGED IN ANY WAY DO NOT SIGN FOR THE PARCEL - OPEN IT IN THE PRESENCE OF THE COURIER.

If your item isn't what you expected, notify us within 24 hours of receiving the parcel and we will replace the item for you. The original item will need to be returned to us, and the cost of sending the item back is your responsibility. Refunds are not available on items custom made to measurements you provide us with. Refunds are only available on standard sizes as long as they are returned in a saleable condition.

IF YOU ORDER THE WRONG SIZE, A HANDLING CHARGE WILL APPLY ON ORDERS OF 10 OR MORE FRAMES.

If we happen to send the wrong item, notify us immediately and we will arrange collection of the item and dispatch the correct item.

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Factory Frames | Ph 0800 488 488
22 Apollo Drive, Mairangi Bay | 72 Lunn Ave, Mt Wellington

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